Refund policy

Thank you for shopping with us. We stand behind the quality of our products and strive to provide a satisfying shopping experience for all customers. This Return and Refund Policy applies to all purchases made on our website and outlines the terms for returns, exchanges, and refunds for customers located in the United States.

1. Return Eligibility & Timeframe

We accept eligible returns within 30 calendar days from the date of order delivery. To be qualified for a return or refund, all returned items must meet the following requirements:

Items must be unused, unwashed, undamaged, and in new condition
All original packaging, tags, accessories, and parts must be intact and included
Customers must provide a valid order number or purchase proof for return verification

Non-Returnable Items: Customized products, personalized items, clearance goods, final sale items, and items damaged by improper customer use are not eligible for returns, exchanges, or refunds.

2. Return Process & RMA Requirement

All returns require a valid Return Merchandise Authorization (RMA) number issued by our support team before shipment. Unauthorized return packages will be rejected and returned to the customer.

Please follow the official return steps below:

1. Submit a return request via our official email: danielcarpenter513451@outlook.com. Please include your order number, item name, and return reason in your message.

2. Wait for our team’s review and approval, and we will send you an official RMA number and detailed return instructions within 24–48 business hours.

3. Clearly mark the RMA number on the outer side of your return package, then ship the item to our official return address:

50 HONEY BEAR CV, JACKSON, TN 38305-2455, United States

4. Keep the return shipping tracking number for verification until your return is fully processed.

3. Return Shipping Fees

For standard customer-initiated returns (change of mind, unwanted items), customers are responsible for all return shipping costs. Original shipping fees paid during checkout are non-refundable.

We cover all return shipping fees for defective, damaged, missing parts, or incorrectly shipped items caused by our store. Please provide clear photos or videos of the item issue within 7 days after delivery for verification.

4. Inspection & Refund Processing

Once we receive and inspect your returned item to confirm it meets our return eligibility standards, we will initiate your refund process immediately.

Approved refunds will be processed to your original payment method within 5–10 business days. Please note that banks and payment platforms may require additional processing time for the funds to appear in your account, which is beyond our control.

If your return fails inspection (damaged, incomplete, or missing accessories), we will notify you via email and may reject the refund request.

5. Damaged, Defective & Incorrect Items

If you receive damaged, defective, or wrong items, please contact our support team with detailed problem photos and your order number within 7 calendar days of delivery. We will offer free replacement, full refund, or partial refund solutions based on the actual situation, with no extra cost to you.

6. Exchange Policy

Item exchanges are available for eligible items within the 30-day return window, subject to product stock availability. To apply for an exchange, please contact our support email to confirm stock information and exchange procedures before returning your item.

7. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. All policy changes take effect immediately after being posted on this page. Continued use of our website and services after updates constitutes acceptance of the revised policy.