Shipping policy

This Shipping Policy applies to all orders placed on this website. By placing an order, you agree to the shipping terms stated below. We ship products from our United States warehouse located in Tennessee to provide fast and reliable domestic delivery.

1. Shipping Warehouse Address

All orders are fulfilled and shipped from the following location:
50 HONEY BEAR CV, JACKSON, TN 38305-2455, United States

2. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and official U.S. public holidays. Orders placed on weekends or holidays will be processed on the next available business day.
During peak seasons, sales events, or high-volume periods, order processing may be slightly delayed. We reserve the right to extend processing times temporarily and will notify customers of significant delays via email.

3. Shipping Methods & Delivery Time

We provide standard domestic shipping for all United States orders.
Standard Shipping: Estimated delivery takes 3–7 business days after order processing and shipment.
All delivery times are estimated and not guaranteed. Delivery delays may occur due to carrier processing, weather conditions, logistics issues, or unforeseen circumstances outside our control.

4. Shipping Fees & Free Shipping

Shipping costs are automatically calculated at checkout based on your shipping address, package weight, and product dimensions.
We may offer free standard shipping on qualifying orders. All free shipping promotions are subject to change or termination at any time without prior notice. Original shipping fees are non-refundable.

5. Order Tracking

Once your order has been shipped, we will send a confirmation email containing your tracking number and shipping details to your registered email address.
Tracking information may take 24–48 hours to update and display full carrier logistics. Please allow sufficient time for the tracking system to refresh.

6. Shipping Coverage & Restrictions

We currently ship to addresses within the contiguous United States. Shipping to PO boxes, Alaska, Hawaii, U.S. territories, and international destinations is currently unavailable.
Customers are responsible for ensuring the accuracy of their shipping address. We are not responsible for undelivered, misdelivered, or returned packages caused by incorrect customer-provided addresses.

7. Lost, Stolen or Damaged Packages

Once a package is scanned and accepted by the shipping carrier, the risk of loss, damage, or theft transfers to the customer.
If your package is lost, damaged, or missing items upon arrival, please contact our customer support within 7 calendar days of delivery with your order number, tracking number, and clear photos of the issue. We will assist you in filing a carrier claim and provide reasonable support based on carrier results.

8. Address Modifications

Address changes can only be made before the order is shipped. Once the package is in transit, address modifications are not guaranteed and may incur additional carrier fees. Please double-check your shipping information before completing checkout.

9. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes take effect immediately upon posting on this page. Your continued use of our website and placement of orders after updates constitute acceptance of the revised policy.
Email: danielcarpenter513451@outlook.com